New Help Desk Email Address for EIT

— Written By Mike Vysocka
en Español

El inglés es el idioma de control de esta página. En la medida en que haya algún conflicto entre la traducción al inglés y la traducción, el inglés prevalece.

Al hacer clic en el enlace de traducción se activa un servicio de traducción gratuito para convertir la página al español. Al igual que con cualquier traducción por Internet, la conversión no es sensible al contexto y puede que no traduzca el texto en su significado original. NC State Extension no garantiza la exactitud del texto traducido. Por favor, tenga en cuenta que algunas aplicaciones y/o servicios pueden no funcionar como se espera cuando se traducen.

English is the controlling language of this page. To the extent there is any conflict between the English text and the translation, English controls.

Clicking on the translation link activates a free translation service to convert the page to Spanish. As with any Internet translation, the conversion is not context-sensitive and may not translate the text to its original meaning. NC State Extension does not guarantee the accuracy of the translated text. Please note that some applications and/or services may not function as expected when translated.

Collapse ▲
We have a brand new dedicated email address for EIT’s Help Desk:
eithelpdesk@ncsu.edu

You can start using this new email address to contact the EIT Help Desk beginning Apr 4, 2022.

Why the Change?

The old address, ces_help@ncsu.edu was far too similar to the email address used for the main NC State University Help Desk ( help@ncsu.edu ). Often times if a support request intended for EIT is first routed to the main NC State University Help Desk, users are more likely to experience unexpected (and undesirable) delays before the request is appropriately assigned to our dedicated IT team here in Extension.

Our Old Address Will Continue to Work

Because we have been using the old address ces_help@ncsu.edu for quite some time (and it has been published in many places) it will continue to function for the foreseeable future.

Want Help Faster?

The single biggest thing you can do to help EIT solve your problem faster is to include any details you think might be pertinent to your request up front. Sometimes, this is as simple as crafting a more detailed subject line in your email to the helpdesk, i.e. “Subject: Website” doesn’t tell us nearly as much as “Subject: XYZ County Website not showing Eventbrite Event“. Using a more detailed subject line will help us assign your request to the best suited team member more quickly.