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2-Factor Authentication: Setting Up a New Phone

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If you get a new phone and had the DUO Mobile app on your old phone, you will need to follow these instructions in order to get those apps working on the new phone:

  • If you did not have the DUO mobile app on your old phone and were just receiving the 2-factor verification codes as a text, then you do not need to follow these directions.
  • If your phone number did not change for your new phone, you do not need to do anything in order for you to receive verification codes as a text. If your phone number did change with your new phone, please contact the help desk for further instructions on setting it up for 2-factor authentication.

DUO Mobile:

  1. On your computer, open your browser and go to:
  2. Sign in with your unity id and password.
  3. Leave the Passcode field empty and just select Enter a Passcode.
  4. At the bottom of the page you should see an option “Text me new codes” in a blue box:Prompt bar in Duo
  1. The code will be texted to the new phone if it has the same phone number as  the old phone.
  2. Enter the code in the Login field to get to the My Settings and Device page.
  3. Select Log in.
  4. Select Device Options next to the old phone information.
  5. Select Reactivate DUO Mobile.
  6. You will be prompted with a QR code to scan.
  7. Open the DUO Mobile app on the new phone and follow prompts to add a new account until you bring up the QR scanner to scan the QR code on your computer.


Written By

Scott Byrd, N.C. Cooperative ExtensionScott ByrdTechnology Support Analyst Call Scott Email Scott Extension Information Technology
NC State Extension, NC State University
Page Last Updated: 6 years ago
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