Canva FAQ
go.ncsu.edu/readext?1098276
en Español / em Português
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Português
Inglês é o idioma de controle desta página. Na medida que haja algum conflito entre o texto original em Inglês e a tradução, o Inglês prevalece.
Ao clicar no link de tradução, um serviço gratuito de tradução será ativado para converter a página para o Português. Como em qualquer tradução pela internet, a conversão não é sensivel ao contexto e pode não ocorrer a tradução para o significado orginal. O serviço de Extensão da Carolina do Norte (NC State Extension) não garante a exatidão do texto traduzido. Por favor, observe que algumas funções ou serviços podem não funcionar como esperado após a tradução.
English
English is the controlling language of this page. To the extent there is any conflict between the English text and the translation, English controls.
Clicking on the translation link activates a free translation service to convert the page to Spanish. As with any Internet translation, the conversion is not context-sensitive and may not translate the text to its original meaning. NC State Extension does not guarantee the accuracy of the translated text. Please note that some applications and/or services may not function as expected when translated.
Collapse ▲The following are questions that we’ve received from Extension Canva Enterprise users. If you have a question that isn’t answered in the list below, let us know! We can be reached at eithelpdesk@ncsu.edu.
I’m having problems accessing my new Canva Enterprise account. How can I log in?
If your previous Canva account used your Unity ID email:
- Click the invitation link in your email.
- Select “continue” and “continue with email.”
- Make sure you sign in with your complete Unity ID email (not an alias).
- Use the “Login With Code Instead” option.
- Check your email for a code and copy and paste that to the login screen to sign in.
If your previous Canva account used a different email:
- If you have issues joining the team, right-click on the “Accept Invitation link” and select “Open Link in Incognito Window”. (Chrome)
- If you are using another browser, like Safari, copy the link and paste it into a private browsing window.
Note: After you receive your Canva invitation, you will have 30 days to activate the account. If the 30 days has passed, reach out to the EIT help desk for assistance.
Note: Once you have accepted the invitation, you may need to toggle between teams; see instructions below.
If I already have an account, can I transfer my designs?
How do I switch between teams?
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On the homepage, go to your profile icon.
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Under Teams, hover or click the current team.
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Under the Teams section, select the arrow right icon. You’ll see all the teams you’re part of, with a check icon beside the team you’re currently on.
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Select the team you want to switch to.
Canva instructions for switching teams:
Can I change my email address after joining the team?
- Your NC State Canva Enterprise account should only use your Unity ID email. You cannot update this email.
What if I miss the 30-day invitation window?
If you do not accept your training invitation within 30 days, please contact the Help Desk at eithelpdesk@ncsu.edu. We will verify your training completion and re-send the invitation if there are still seats available.