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NC State Extension

Information Management Agents

The roles of the IM Agents

  • The IM Agents develop the information management capacity of N.C. Cooperative Extension field faculty and support staff to enhance the development and delivery of educational programs provided by North Carolina Cooperative Extension.
  • They provide technology education to Cooperative Extension employees
  • They collaborate with each other, EIT personnel, and national partners to build technical literacy within the national cooperative extension system
  • The IM Agents are educators, not technical support personnel. They will direct your troubleshooting requests to the EIT Help Desk or local county IT support personnel, as appropriate. NC Cooperative Extension employees are encouraged to contact the EIT Help Desk directly by emailing ces_help@ncsu.edu or calling 919-513-7000. 

IM Agent Regions

Webinars are typically open to extension personnel statewide. Face to face workshops are focused within the following regions.

EIT Help Desk

Kyleen Burgess

EIT Help Desk

Alexander Alamance Bladen
Alleghany Beaufort Brunswick
Anson Bertie Cabarrus
Ashe Camden Carteret
Avery Caswell Chatham
Buncombe Chowan Columbus
Burke Currituck Craven
Caldwell Dare Cumberland
Catawba Durham Davidson
Cherokee Edgecombe Duplin
Clay Franklin Forsyth
Cleveland Gates Greene
Davie Granville Harnett
EBCI Guilford Hoke
Gaston Halifax Johnston
Graham Hertford Jones
Haywood Hyde Lee
Henderson Martin Lenoir
Iredell Nash Montgomery
Jackson Northampton Moore
Lincoln Orange New Hanover
Macon Pasquotank Onslow
Madison Perquimans Pamlico
McDowell Person Pender
Mecklenburg Pitt Randolph
Mitchell Rockingham Richmond
Polk Tyrrell Robeson
Rowan Vance Sampson
Rutherford Wake Scotland
Stokes Warren Stanly
Surry Washington Wayne
Swain Wilson
Transylvania
Union
Watauga
Wilkes
Yadkin
Yancey