EIT Support for Mac Computers
go.ncsu.edu/readext?542651
en Español / em Português
El inglés es el idioma de control de esta página. En la medida en que haya algún conflicto entre la traducción al inglés y la traducción, el inglés prevalece.
Al hacer clic en el enlace de traducción se activa un servicio de traducción gratuito para convertir la página al español. Al igual que con cualquier traducción por Internet, la conversión no es sensible al contexto y puede que no traduzca el texto en su significado original. NC State Extension no garantiza la exactitud del texto traducido. Por favor, tenga en cuenta que algunas aplicaciones y/o servicios pueden no funcionar como se espera cuando se traducen.
Português
Inglês é o idioma de controle desta página. Na medida que haja algum conflito entre o texto original em Inglês e a tradução, o Inglês prevalece.
Ao clicar no link de tradução, um serviço gratuito de tradução será ativado para converter a página para o Português. Como em qualquer tradução pela internet, a conversão não é sensivel ao contexto e pode não ocorrer a tradução para o significado orginal. O serviço de Extensão da Carolina do Norte (NC State Extension) não garante a exatidão do texto traduzido. Por favor, observe que algumas funções ou serviços podem não funcionar como esperado após a tradução.
English
English is the controlling language of this page. To the extent there is any conflict between the English text and the translation, English controls.
Clicking on the translation link activates a free translation service to convert the page to Spanish. As with any Internet translation, the conversion is not context-sensitive and may not translate the text to its original meaning. NC State Extension does not guarantee the accuracy of the translated text. Please note that some applications and/or services may not function as expected when translated.
Collapse ▲Extension Information Technology (EIT) has been supporting Macs in County Extension Centers since 2007. Our support model has developed over the years. This document summarizes the current state of support.
EIT manages Mac computers in compliance with the NC State Endpoint Security Standard, NC State Computer Use Regulation, and approved Data Management Procedures.
All Mac computers, whether purchased or leased through EIT, are configured and managed through JAMF Pro. JAMF Pro is the NC State approved configuration management system for Macs. The three members of our Mac support team are certified JAMF Administrators.
User accounts for employees are given administrative access. Software updates, including updates to the operating system, browsers, Microsoft Office, antivirus and anti-malware are applied through JAMF.
EIT requires that all Mac computers have a three year AppleCare contract. EIT provides software support and hardware repair internally. Each member of the support team is a certified Apple Certified Mac technician. The certification entitles our team to obtain parts and make hardware repairs to Apple equipment. By doing this, we significantly reduce costs for our offices, because the AppleCare support contract costs considerably less and because we are able to limit repair costs to parts-only.
EIT supports hardware through the life of the AppleCare contract. We extend software support beyond the AppleCare period for as long as the operating system is being updated. Once a computer is no longer able to run a supported operating system, it must be removed from EIT support and it should be retired because it no longer complies with NC State’s Endpoint Protection Standard.
Each EIT-managed computer receives a Crashplan license. Crashplan is an NC State approved cloud backup system that continuously backups files to the cloud whenever the computer is on a network. The license is purchased for the computer with Extension Administration funds under a campus site license. Crashplan enables EIT to recover lost files and ensure disaster recovery.
The leased computers are replaced on a three-year cycle. EIT delivers the new computers to the office and picks up those on the lease that is ending. All data is wiped in compliance with NC State removal standards before being returned to Apple. EIT returns purchased computers to NC State Surplus only after they also undergo through the approved data removal procedures.