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Extension Mentoring Topics: Administrative Assistants

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Suggested Topics for Admin Mentors and Their Mentees

  • Getting Started/Organizational Development
    • Daily planning (calendars)
    • Organizing work area
    • Setting up files, using Google Drive
    • Handling (returning) phone calls/e-mails
    • Office staff relationships (with co-workers, supervisor(s), etc.)
    • Guidance and advice with online onboarding (Extension Onboarding Moodle Course)  – new users can self-enroll in the course, will require Unity ID to enter
    • N.C. Cooperative Extension Intranet – will require Unity ID to enter
  • Organizational Structure
    • Organizational charts for the district and county and Extension overall
    • Policies and procedures for the district, county and as a university employee
    • Roles and job descriptions within the district, county and Extension
    • Extension Acronyms and Abbreviations
    • Extension Directory
  • Financial Management
  • Time Management
    • How to set priorities, boundaries
    • Balancing job and personal life
    • Scheduling meetings
    • Utilizing Google Calendar
    • Managing email
  • Public Relations/Marketing
    • Professionalism
    • Branding guidelines
    • Developing marketing materials (flyers, articles, press releases, etc.)
    • Relationships with local media
    • Relationships with local leaders (such as county officials)
    • Relationships with volunteers (such as advisory council members)
    • Responding to sensitive situations
    • Conflict resolution
  • Professional development 
    • Membership in professional associations
      • District and State: North Carolina Cooperative Extension Administrative Professionals Association (NCCEAPA)
      • National: The Extension and Research Support Staff Association (TERSSA)
    • In-service trainings and educational opportunities through the Extension Learning Management System (XLMS) and Reporter – both links will require Unity ID to enter
  • Technology
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